Privacy & Security

Rk88 Privacy PolicyYour Data is Safe

Your privacy is our highest priority at rk88. This policy clearly explains how the information you share is used, where it is stored, and how it is kept secure.

Last Updated: January 2026 SSL Secured

01 Introduction & Scope

Rk88 is one of Bangladesh's most trusted online gaming platforms. We believe data privacy is essential to a safe and enjoyable gaming experience. This privacy policy explains what information we collect, how we use it, and the steps we take to protect your privacy.

This policy applies to the rk88 website, mobile app, and all digital services. By using any rk88 service, you are considered to have automatically agreed to this privacy policy. We therefore encourage you to read it in full and carefully.

We may update this policy at any time. If changes are made, you will be notified by email and a notice will be posted on the platform. The date of the latest update is always shown at the top of this page.

This privacy policy has been prepared in English for the benefit of all our Bangladesh members. In the event of any legal dispute, the English version shall prevail.

02 What Data We Collect

We collect various types of information when you create an account and use our services. This data comes from three main sources: what you provide directly, what is collected automatically through your usage, and what we receive from third-party verification providers.

Full Name & Date of Birth
Email Address
Mobile Number
Home Address
National ID / Passport
Payment Method Details
Device & IP Information
Gaming Activity Log
Browser & Cookie Data
KYC Verification Photos/Videos
We never store your full bank card number or PIN. Payment details are always kept in encrypted form and cannot be accessed directly by any staff member.

03 How Your Information Is Used

Rk88 uses collected data only for specific, defined purposes. We never use your personal information for unnecessary or unauthorized activities. The key uses are listed below:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals securely and prevent financial fraud.
  • Customer Support: To resolve your complaints, questions, or issues quickly.
  • Personalized Experience: To offer game suggestions and promotions tailored to your preferences.
  • Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
  • Responsible Gaming: To identify problem gaming patterns and offer members timely support.
  • Platform Improvement: To analyze user experience and improve the quality of our services.
You can opt out of promotional emails or notifications at any time through Account Settings or by contacting our support team.

04 Data Sharing & Third Parties

Rk88 never sells your personal data to third parties. In certain circumstances, however, we may share information with trusted partners — always in a secure and controlled manner.

  • Payment Processor: Shared exclusively with Mobile Banking, Nagad, Rocket, and banking partners solely to process transactions.
  • Identity Verification Provider: With approved third-party verification providers for the KYC process.
  • Legal Authorities: When required by a court order or government investigation.
  • Game Software Provider: Limited data necessary for game operations.
  • Cloud Service Provider: For secure data storage and backup.

In all cases above, partners are bound by strict confidentiality agreements. They may only use data for the specified purpose and are not permitted to share it further.

rk88 never sells your data to advertisers or data brokers. This is a core principle we stand by.

05 Data Protection Measures

Rk88 uses internationally recognized security technology to protect your data. Our security infrastructure is regularly audited and tested by independent third parties.

  • 256-bit SSL Encryption: All data transmissions are protected with the highest level of encryption.
  • Two-Factor Authentication (2FA): Two-factor authentication for added account security.
  • Firewall & DDoS Protection: To protect the platform and user data from cyberattacks.
  • Encrypted Storage: All data stored on our servers is kept in encrypted form.
  • Access Controls: Only authorized personnel may access specific data.
  • Suspicious Activity Monitoring: Our automated system detects unusual logins or transactions 24/7.
If you discover a security vulnerability on rk88, please notify our support team. We appreciate responsible disclosure.

06 Cookie Policy

Rk88 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain key features of the platform from working properly.

07 Your Rights

As an rk88 member, you have specific rights regarding your personal data. We fully respect these rights and act on them as promptly as possible.

  • Right to Access Information: You can request to see what data we hold about you.
  • Right to Rectification: You may request updates to any incorrect or outdated information.
  • Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
  • Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
  • Data Portability: You can request your data in a portable format.
  • Right to Complain: You may file a complaint with the relevant authority in the event of a privacy breach.
Contact our support team to exercise any of your rights. We aim to respond within 30 business days.

08 Data Retention & Deletion

Rk88 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

Account Information

For the duration of your active account and for 5 years after closure (as required by law).

Transaction Data

Financial transaction records are retained for a minimum of 7 years in accordance with AML regulations.

KYC Verification Documents

5 years after verification is complete. This period may be extended in the event of a legal investigation.

Gaming Log

Retained for up to 2 years for dispute resolution purposes.

Cookies & Browsing Data

Varies by cookie type, ranging from 30 days to 1 year.

Support Chat Records

Retained for 1 year after the issue is resolved.

Once the retention period expires, data is permanently deleted using secure methods to ensure no residual information can be recovered.

Rk88 Privacy Protection Key Features

See at a glance what sets our data protection practices apart.

Military-Grade Encryption

Every piece of your data and every transaction is protected by 256-bit AES encryption — the same standard used in banking. No third party can access this information.

Your Data Is Never Sold

Rk88 never sells your data to third-party advertisers or data brokers. Your personal information is used solely to improve our services.

Fully Transparent KYC Process

You are kept informed at every step of the identity verification process. KYC documents are stored on secure servers and remain protected after verification.

Real-Time Security Alerts

Instant SMS and email alerts are sent for logins from new devices, large transactions, or any suspicious activity.

Your Data, Your Control

From Account Settings, you can disable marketing cookies, download your data, or delete your account at any time.

Regular Security Audits

Our entire system is audited annually by an independent third-party cybersecurity firm, and any vulnerabilities identified are promptly addressed.

Your Data Rights At a Glance

Your rights as an rk88 member.

🔍
Right to View Your Data

You can find out what data we hold on you at any time.

✏️
Right to Rectification

You may request corrections to any inaccurate information.

🗑️
Right to Erasure

Request permanent deletion of your data under applicable conditions.

📦
Data Portability

Option to download your data in a portable format.

🚫
Restriction of Processing

Request to limit the use of your data to specific purposes.

📢
Right to Complain

In case of a violation, please file a complaint with the relevant authorities.

🔕
Opt-Out Options

Opt out of marketing communications at any time.

🤝
Withdrawal of Consent

Any consent previously given can be withdrawn at any time.

About Privacy Frequently Asked Questions

Answers to the most frequently asked questions by our members.

No. rk88 never sells your personal information to advertisers or data brokers. Your data is used solely for service operations, payment processing, and meeting legal obligations.

After account closure, certain data (such as transaction records) is retained for 5–7 years as required by law. Once that period expires, all data is permanently deleted using secure methods.

Contact our support team to request a data export. We will send your information in a portable format to your registered email address within 30 business days.

rk88 does not track your GPS location directly. However, your IP address may be used to determine your approximate region in order to comply with geo-restrictions and prevent fraud.

Yes. In the event of a security breach, we will notify affected members by email within 72 hours with full details and guidance on the steps they should take.

Every marketing email includes an "Unsubscribe" link at the bottom. You can also update your notification preferences in Account Settings or contact our support team.
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